Hair Salon Etiquette for StylistsIn a service profession there are many layers to what you can offer your customers to make them happy and also return. The best advertising is still word of mouth, especially now in the times of social media. People love to talk about their hair and where they get it done. This is just more reason to do the best you can. Having superb skills is of course the base of it all. Going the extra mile and following a little list of dos and don'ts will make a real difference and set you apart from your competition.
Your customer will always expect some special magic that will not only make them look, but also feel better. Great service starts with good communication. You will earn stars if you are a good listener and understand what your client wishes and are able to turn it into a reality. This can be a tricky path, since many customers are not really sure what they want and perhaps did not do much research. Your honesty about what will work for their hair and what not, will always be appreciated.
Many stylists hold back with their own recommendations because they are afraid to be blamed later, in case the client does not like the outcome of the new hair cut or color. It is also not always easy to gauge how daring someone really is and how much of a make-over would be too much.
Of course experience and a well developed knowledge of customer psychology will help, but you should definitely take some extra time to talk to your client about all of the details of the process to their new look. Have a good assortment of hairstyle books and magazines around to be able to show some pictures and discuss them. Yes, it takes a few extra minutes, but they will be very worth it and result not only in a higher tip, but also in a fully satisfied client, who will return and bring friends the next time.
Never underestimate the power of a good talk before even touching your tools!
Consider using free virtual hairstyle software, in which they can quickly upload a photo of themselves and try out different hairstyles, lengths and colors. A free computer in the waiting area can make a big difference at minimal cost compared to the effect it has.
Never assume that your customer knows your lingo. Always explain techniques in plain words and, if possible always show example photos, which is easier today than ever before with the use of a tablet.
Always avoid talking loud, over the head of your customer with other colleagues, especially in another language than English. Never, ever use your cell phone on the salon floor. Your customer deserves your full attention and will not be very patient if you interrupt their special time with phone calls. Keep your cell phone out of your sight to avoid any temptation.