Fix Hair Color

Hair color gone wrong
Photo: Inna Reznik/Shutterstock
Q: My hair color has gone wrong. A year ago I had highlights done on my hair and after 6 months I dyed it a dark red color. Three weeks ago I asked my hairdresser to remove the color and give me a dark to medium ash blonde color. She removed the color with bleach and 30-volume peroxide. The color was yellow-orange. She then colored my hair.
The color was not what I wanted. It came out brown-red. After 3 weeks it is now a light orange-brown color. How can I fix the color myself without using a hair-color remover, as I feel it will damage my hair? How can I slowly color my hair to a medium ash blonde color. My hair is 70% white and my natural color medium brown. I desperately need your advice.

A: Having spoken on this subject for you before, I know you have been through a bit of frustration concerning your hair.
The first concern seems to be to make sure to neutralize the orange tone of your hair, while lightening the hair somewhat. Given the number of processes your hair has been subjected to, I do suggest you continue to use professional services. However, it may be best to find a hairdresser who is more experienced in coloring hair.
The best course of action I can suggest at this point is to use a hair color that is at least level 7 with a blue base color with a 30-volume developer. You may need to have the color processed under a dryer to increase the amount of lift offered from the developer.
As always, be sure that a strand test is performed prior to the service to make sure the hair will respond appropriately to the process without damage to the hair.
Using the 30-volume developer should offer a few levels of lightening, while the blue base color should counter the orange tone of the current color leaving you more of the color you desire. If, however, the new stylist/colorist who is going to perform the service disagrees with me, you may want to defer to her/him, since he/she will have the benefit of hands-on analysis of the hair.
See also:
Coloring hair
How to use the hair color wheel
Is there a difference between hair developer and hair activator?