This is doubly important when you’re talking about the condition of the tools and supplies at a workstation. The combs and brushes used are supposed to be cleaned between each
and every client. Because of this, a stylist needs to have multiple sets of brushes for use, so that one set can be cleaned and drying while the stylist uses another set with a new client. If you see a stylist
reusing brushes without cleaning them, ask yourself what else he or she is being slipshod about.
Interview the Staff
Hopefully, after watching a while, you will have gotten some positive impressions of the salon and the staff working there. If you feel it worthwhile, ask the receptionist (or
someone who can help you) if you can speak with the salon manager or the lead stylist if she is available. At this point, explain again that you are looking for a new “salon” and that you like what you’ve seen and
would like to know how best to begin with the salon in order to develop a working relationship with a stylist. Some salons have independent hair stylists who have their own client lists, and in these settings, there can
be competition for clients who are newcomers.
However, some salons work as a “team” and you may see different stylists from time to time based on the availability of a given individual. This can be good provided
you like a number of the stylists in the hair salon, because it means that if you need an appointment in a hurry and your regular stylist is sick or out, you can see someone else who will be somewhat familiar with you,
or at least have access to your file.
Which is the final thing to pay attention to: a client record should be begun and kept current when you go to a new salon. When you make your initial appointment with a new
stylist at a salon, one of the first things that should happen is a record should be started. The hair stylist will want some personal contact information, and make notes on your hair (texture, color, wave pattern,
etc.) and will note information on everything she does to you in the salon.
If this doesn’t happen, question it. Unless the reason is something like (we usually wait until the third visit with a client to begin a record) you should consider that the salon
views you as disposable, and it will be up to you to maintain all records of what was done if you continue to go there.
So, there you have a few tips on why the client / hair stylist relationship gets so complicated, and some important information on choosing a new salon and stylist. Remember, the bottom line is that you have to be your
own advocate. Put in the effort and you will enjoy the results.