Each of the cases above has at the heart of their problem a lack of good communication skills. One of the parties involved has either failed to properly express the things they
want or know is true, or has failed to listen to what the other has to say on the subject. Ninety-nine-point-nine percent of these situations happen by human error, without any malicious intent. A woman doesnít ask
for an unflattering look intentionally, and a stylist doesnít disregard a clientís wishes out of spite or to prove her position of authority. The client never wants to look bad, and the stylist who plays that kind
of game, loses business very quickly.
Choosing A Hair Stylist/Salon: What to Watch Out For
Now that weíve talked through the client/stylist relationship and the pitfalls that are likely to occur, letís talk about the things to look out for from the start. Iím talking
about the preparations you should make and what to look for when you are shopping around for a new stylist or salon. By doing your homework and keeping your eyes open, you can get a lot of information and make a
decision youíll be happy with for years to come.
First things first, you need to approach the prospect of a new salon/stylist with the same seriousness you would use when making any major commitment. You donít buy a house
or a car by walking in and talking whateverís next in line, or whatever listing the agent has sitting on his desk. Plan to ask around among your friends or associates (specifically the ones whose hair you admire)
for where they get their hair done.
You can also look to salons in your area that you might pass near and note those that seem to interest you. Make a list of potentials and move on to phase two.
Investigate in Person
Phase Two involves visiting the salons in person. Introduce yourself to the receptionist (or whomever greets you) and explain that you are looking to find a new hair salon and
would like to just sit and observe things for a little while. You donít need to spend more than 15-30 minutes at most to learn enough to know whether the salon is worth further thought.
Now, when you go into a salon and ask to observe, there are two things to be immediately wary of: If the salon manager or receptionist deny you the opportunity to simply quietly
observe, you should ask yourself why they would do so. Are they trying to hide something? And if you find yourself suddenly under siege and the target of a high-pressure sales pitch, you should ask yourself if they
are this pushy with someone who just walks in the door, how much pressure are you going to be under if you become a client.
If you are simply allowed to have a seat and quietly observe, the first things to look at are how busy the hair salon is. If it is a weekend afternoon and the salon is virtually empty
then you should ask yourself why the salon would be so empty at what should be a prime business period. Most salons do business according to the popularity of their work. A salon thatís empty at peak times probably
means that the salonís reputation is flagging.
Of course, a salon that is packed with clients waiting in the waiting area could mean that the staff regularly overbooks its clients. If this is the case, you could find yourself
feeling like a ďwalk-inĒ even though you have an appointment.
While you are observing, you should also take a moment to look at the premises closely. Are the work stations clean and tidy? Even behind them and underneath? Are there jars with
sanitizer liquid (the blue stuff) and is it clear, not cloudy? Do the brushes at the workstations have hair in them? If you see signs that the place is not being kept clean (there isnít someone cleaning up behind
the stylists, or they donít clean up after themselves) or if there is signs of long-term lapses in thorough cleaning (such as accumulation of dirt and dust behind fixtures, etc.) you should consider that the concern
with hair salon sanitation and hygiene may be lacking.