Q: I just received hair extensions 5 days ago (they were bonded with the heating tool and my stylist used real hair). Iíve
already lost 5 strands and am getting worried. I am using the brush that came with the kit and am wearing my hair in a ponytail at
night like is recommended. I understand itís normal to lose strands as your hair naturally falls out but 5 in one week sounds like a
lot. What is the approximate estimate, if there is one, of how many strands you lose per week? The extensions I received are to last over 6 months, but at this rate I am not so sure.
A: First of all, your stylist should have given you a finite number of ďacceptable lossesĒ and a time frame in which this should happen.
Since he/she apparently didnít do so, you will want to go back to him/her with your concerns. (My personal opinion is this: 5 strands lost in 5 days is excessive.)
However, your stylist is going to be the one who needs to check the bonds of the remaining
extensions. If you are concerned that the stylist may have made errors in the application process, you may want to speak directly with
the salon manager or go to another salon for an evaluation of the application. You will also want to speak to the salon manager or go to
another salon (for an evaluation) if the stylist refuses to accept any responsibility for the issues you are experiencing.
Of course all this is provided that you have indeed been following the care instructions carefully.
The odds are that your stylist is not going to allow you to be unhappy with a service that Iím sure was expensive. He/she is in business
to make money and keeping a client happy is the only way to have longevity in this business. Try to be non-confrontational and Iím sure
you will be able to work things out to your satisfaction.